How to Return an Item

This returns policy applies exclusively to products purchased directly from our website.

To arrange a return, please contact us at concierge@feelthebeam.com.

How to Claim a Refund

If your return meets the criteria outlined above, we will issue a refund or exchange. Refunds will be made to your original payment method. Depending on your payment provider’s policies, the refund should be credited to your account within 10 to 14 days. Please allow for up to 14 days for the entire process.

To initiate a refund, please reach out to us at concierge@feelthebeam.com.

Refund Processing

Once we receive your returned item(s) and confirm they are in good condition, we will process your refund. Refunds will be made to your original payment method, and depending on your payment provider’s policies, the refund should be credited to your account within 10 to 14 days.